Refund Policy at Crust & Craft Pizzeria
Welcome to commonfield.site, home of delectable pizzas and Italian delights. We value your patronage and strive to provide an outstanding dining experience. Our Refund Policy outlines the guidelines for returns and refunds, helping you understand how we handle such requests at Crust & Craft Pizzeria.
Order Cancellation
If you need to cancel your order, please reach out to us at +44 20 7946 0958 immediately. Orders can only be cancelled before they are sent out for delivery or prepared for pickup. Once preparation has begun, we cannot accept cancellations, considering the freshness and quality control of our food items.
Returns
Due to the perishable nature of our products, we do not accept returns. We prioritize the safety and health of our customers, and taking back food items once they’ve left our premises is against our policy. If you have concerns about your order, please contact us immediately so we can directly address them.
Refund Eligibility
If you’ve received an order that is incorrect or does not meet our standards, please call us at +44 20 7946 0958 within 2 hours of receiving your order. Refund requests typically require proof of the issue, such as a photograph of the product, and will be assessed on a case-by-case basis. Eligibility for refunds is limited to the following situations:
- Incorrect order: If we’ve mistakenly delivered the wrong item.
- Missing item: If your order is incomplete upon delivery.
- Unsatisfactory quality: If the food delivered is below our standards of quality and freshness.
While we cannot accommodate refunds for taste preferences or incorrect orders made by the customer, we are committed to ensuring your satisfaction with your experience at Crust & Craft Pizzeria.
Refund Process
If a refund is deemed appropriate, the amount refunded will be credited to the original method of payment within 7-10 business days, depending on your financial institution’s processing times. The refunded amount will be in the same £ as the original purchase.
Contact Details
For any inquiries regarding refunds or our refund policy, please contact us at:
- Phone: +44 20 7946 0958
- Address: 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom
Policy Updates
This Refund Policy may be updated periodically to reflect changes in our practices. Should such updates occur, they will be posted on our website commonfield.site. We encourage you to review this policy regularly.
Last updated: March 15, 2023